Community Leisure Card - Frequently asked questions
General
I have never been a member of the leisure centres. How will becoming a member benefit me?
At least five bouts of activity of a minimum of 30 minutes are recommended every week. These can include lifestyle activities such as walking or gardening but should include three sporting activities per week e.g. gym, swimming, squash or five-a-side.
The benefits of regular exercise include increased energy levels, weight loss, improved flexibility, reduced stress levels and a healthier heart.
We provide a number of membership options to suit your requirements and lifestyle. However, so many alternatives may be a little confusing. The main things for you to consider are what activities you want to enjoy, how often and at what time.
What if I lose my Nexus Community Leisure Card?
All lost cards will be replaced free of charge
Will I be tied into a contract?
There are no contracts on any of our membership types. For prepaid direct debit memberships we only ask for 30 days notice.
What is off peak?
Monday – Friday before 5pm and all day weekends (except at The Climb, Chiltern Pools, which is also peak at the weekend)
What happens if I want to change my membership type?
If you want to change your membership type you need to contact a member of staff at your local centre who will advise you of the best membership option for you.
I've just been made unemployed and can't afford to keep paying my membership. What will happen?
Contact your local centre who will advise you on what you need to do to cancel your current membership. You can either downgrade your membership to a Pay as you Go card or to a Loyalty card. The Loyalty Card is free of charge
Is there a discounted membership for students in full time education?
There is a discounted membership for students in full time education. For more information please contact your local centre.
My child only uses the centres for swimming lessons. Do they need to take out a membership?
You can still pay for swimming lessons by cash cheque or credit card during enrolment times. We now however offer an Under 14’s (junior) membership that includes a weekly swimming lesson and free swimming during public times. For more information please contact your local centre.
I'm 14 and would like to use the gym. Can I?
Yes, we now have a pre paid membership specific for 14 – 15 year olds. This membership allows this age group to access the gym off peak or peak times if accompanied by an adult.
I'm 16 and have left school. Do I have to have an adult membership?
No, we now have a membership specific for 16 – 17 year olds. The benefits are the same as a full adult membership i.e. include gym, swimming, free racquet sports on day (turn up and play for free if it’s available) at a reduced rate. Contact your local centre for more details.
I am claiming benefits, is there a concessionary membership?
Yes. We offer a Higher Discount Pay as you Go card for people claiming certain benefits. All we ask is that you bring in the specified documentary evidence. Contact your nearest centre for details.
Loyalty Card
What is the free/discounted first visit?
The following activities can be redeemed as your free or discounted first visit;
Free
- Swim (excluding Chiltern pools leisure pool)
- Racquets off peak
- Group Exercise – off peak
- Free Trial of gym
Discounted
- Racquets peak (member rate)
- Climb taster session
- Group Exercise Class peak (member rate)
- Leisure pool (member rate)
Pay as you Go Cards
I would like to get a Pay as you Go card, what discounts will I receive?
For a one off annual payment you can access activities at the standard member discount which can be up to 30% of the non-member rate.
I have 4 children; will the family Pay as you Go option include all of us?
Yes, a family includes two adults and as many children within the family.
